Frequently Asked Questions
Everything you need to know about KeepComing.
Getting Started
How do I set up my loyalty program?+
Sign up, pick a subdomain, set your star threshold and reward text, and you're live. The whole setup takes under two minutes.
Do my customers need to download an app?+
No. Customers scan your QR code and enter their email. They receive a loyalty card directly in Apple Wallet or Google Wallet — no extra app needed.
How do customers join my program?+
Display your shop's QR code at the counter. Customers scan it, enter their email (optional), and receive their card instantly.
Loyalty Cards & Wallet
What is Apple Wallet or Google Wallet?+
These are the built-in Wallet apps on iPhones and Android phones. Your customers add your loyalty card there and it updates live every time they earn a star.
How do stars get added to a customer's card?+
Open the KeepComing scanner, scan the QR code on the customer's Wallet card, and a star is added instantly. The card on their phone updates in real time.
What happens when a customer earns a reward?+
The scanner shows a 'Reward ready' prompt. Tap Redeem to complete it — the stars reset and the card updates automatically.
Billing & Plans
What's the difference between Basic and Pro?+
Basic is free and includes unlimited customers, QR joining, and Wallet cards. Pro adds staff accounts, WhatsApp delivery, Double Stars promotions, advanced insights, and more.
Can I try Pro before paying?+
Yes. Every new shop gets a 14-day free trial with full access. No credit card required.
How does billing work?+
After your trial, choose monthly or yearly. Payments are processed securely by Paymob. Cancel anytime before your next renewal.
Scanning & Staff
How does QR scanning work?+
Open the scanner in your dashboard, point it at the customer's card QR code, and a star is added automatically. You can also set a scan PIN to secure the scanner.
Can my staff scan without accessing my account settings?+
Yes. With Pro, you invite staff members who get scan-only access. They cannot view your settings, billing, or full customer list.
Support
How do I contact support?+
Email us at support@keepcoming.app. Pro subscribers get priority response times.